Comments on: Damn Thomson Prometric SUCKS!

By: none ya

none ya — Thu, 29 Sep 2011 16:58:13 +0000

I am sure you are a Prometric employee. How do you know so much about the company’s functions? A social security card worked fine for me.

By: donna said

donna said — Sun, 18 Sep 2011 15:27:52 +0000

Hey! Good post! Please do keep us posted when all will see a follow up!

By: JW

JW — Fri, 09 Sep 2011 04:26:22 +0000

I am an MCT (Microsoft Trainer) and I hate prometric so much that I have often considered decertifying so I would no longer have to deal with Prometric. Seriously.

First, they only have 1 testing center in [My City] and that testing center has so many issues with Prometric that they only offer testing 1 or 2 days a week for a few hours. I have personally visited this site to enquire about the lack of openings and I was told in few words that they themselves find working with Prometric to be infuriating. Need I say more? So I have to drive to [Another City] to take tests which is 1.5 hours away. Also, my city is by no means a “town.” Pearson VUE has about 10 or so centers here!!!

Since I am an MCT I have to actually call into Prometric to schedule tests and get my discount on exams and let me be 100% honest with you… if you hate their website you have in no way experienced the hell that is their phone support. Rude, challenging, inept and rarely helpful is how I would classify it. Funny thing is you can talk to most MCT’s and you will find a near universal distain towards Prometric. They do really universally suck.

Today I was about to schedule my next batch of tests (I take 2-4 a day since I have to drive to another city to take them) and I noticed that they are implementing a rescheduling fee. It is as if they are attempting to be the world’s most hated company. Obviously some won’t find this to be an issue but often I have to reschedule tests because of work or training and this infuriates me.

Years ago when I found out Pearson VUE was being discontinued as a provider I bought as many vouchers as I could through them to avoid Prometric for as long as possible. Not long enough.

By: wakiz

wakiz — Thu, 30 Jun 2011 09:20:27 +0000

I’ve lost 2 weeks trying to buy vouchers from Prometric. Dealing with them is extremely frustrating.
The web application has a lots of bugs by the way…

By: Mark Bayliss

Mark Bayliss — Mon, 11 Apr 2011 00:10:31 +0000

Corrupt, corrupt, incompetent gangsters and the State of Florida contracts with gangsters like them.

By: Lori M

Lori M — Fri, 14 Jan 2011 23:19:23 +0000

Prometrics is the most arrogant franchise around. They are rigid and unfair and do not constitute “reasonable man” criteria. I am surprised there has not been a lawsuit, for they seem to perpetuate an extrememly hostile environment, which is not exactly conducive for stellar test scores.

By: Jack

Jack — Tue, 11 Jan 2011 19:41:16 +0000

Took Security+ last week. Got 848 out of the 100-900 range. Checked CompTIA site a week later and it said I FAILED. Called them and they said Prometric reported I scored 100. That’s missing every question. Just guessing, I would probably get one hit. Anyway, I’ve been working with Prometric for a week now to correct the problem, FAX’s, IT fixes, many calls, etc. Even if it got fixed today, that mean CompTIA site want be getting an update for another week. That’s at a minimum, at total of 3 week from passing test to appearance on CompTIA. Good thing I not needing their verification for a job right now. Yes I agree Prometric suck, big time. Very poorly managed. Should be replaced for testing.

By: J.B.

J.B. — Tue, 18 May 2010 05:35:57 +0000

Two words can fix this: PEARSON VUE.

Fewer problems, greater professionalism.

By: saptarshi

saptarshi — Sun, 09 May 2010 16:12:41 +0000

Dear Mam / Sir,
REF: Confirmation Number: – SA7SYD5192, Test Name or Number: – ISEB BH0-006
As per my schedule of exam at 5:15 pm IST, I went to my exam center (NiHT Infosolution Pvt Ltd. Mobile, Kolkata) 35 minutes before at 4:40 pm IST. However to my utter surprise on furnishing the confirmation document and ID proofs) to the respective center incharge he said that the center is closed on sundays and I will not be allowed to take the exam. Upon requesting him for help and if he can confirm in writing that I have appeared on time but the center is closed, he started abusing me with all sorts of filthy languages and slangs. Later he and the security incharge had slapped me and pushed be out of the institute and later closed the shutters. I have previously also appeared in other prometric centers but have never undergone this sort of humiliation and have never been beaten without fault of mine.
I would like to know if the particular Center (NiHT Infosolution Pvt Ltd. Mobile, Kolkata) is closed on sunday as they claimed, then why did I get the confirmation from Prometric website that my exam is confirmed. Secondly who is to be blamed and held responsible, is it prometric or the concerned center (NIHT Infosolution Pvt Ltd. Mobile). Also let me know who will be responsible for the $100 dollars that I have given at the time of registration for the exam.
I would like the following things to be incoporated at the earliest.
1) I get a total refund of the full money as this is not because of my fault or atleast I can re-take the exam free of cost within the registered period (31-12-2011).
2) NIHT Infosolution Pvt Ltd. Mobile, Kolkata to be removed/blacklisted from Prometric as they are playing with the future of the exam takers and they also humiliate examinees and beat them.
3) Prometric should update its website and not allow scheduling to centers which are closed on Sundays.
I also tried up calling the helpdesk number from then and there, but it played a recorded message that it is available only from Mondays to Fridays, so to no avail.
I would want a fair disposal of the above points, or else will be forced to move to the court of law for proper justice.

By: theresa sanchez

theresa sanchez — Mon, 26 Apr 2010 20:36:48 +0000

Ok so I have tessed with Prometric on many occasions and For some reason I can not seem to score the 1 extera point to pass this 1603 exam and this lastewt attempt to pass was a complete FLOP..I scored an overall 64% the worst to date..I have studoes long and Hard to pass this exam only to find that this outline on the latest test was INCOMPREHENSIVE and did not pertain to my exam at all for the most part the test took really long to load and I thimk this is a scam for $$$$ test as much as you like keep paying work hard know the book inside and out BUT NEVER grt that extra 1% to pass…I think we all should contact the Better Business Buruea and place our complaints…when I told the girl that I had Questions not even realted to my INDUSTRY she replied we get alot of those complaints…call Prometric.

By: Puneet

Puneet — Sun, 11 Apr 2010 09:24:41 +0000

I scheduled an appointment for prometric test center in usa.It was on saturday at 8am.I got confirmation email.I even due to some reason had to call prometric and it over phone also confirmed my test on 8am saturday.I work nights.After returning from work at 2 am,I had dinner till 3,studied till 4 and slept only one hour as I had to leave home at 5:30 am to be at testing center.To my surprise,when I reached there,it was CLOSED. I did 0enter in vistors log as there was security guard for building.He told me its closed.The center didnot open till 12 pm where as I was scheduled for 8am test.I had left a phone message on testing center phone so lady called me after 12pm.She was rude,and didn’t even apologize to me.She gave me phone number 1800 to call.It was closed due to being saturday. I don’t know what I should do.I didn’t even sleep.so had to suffer lot of mental emotional stress.I know they will reschedule my exam.but who will pay for very costly transport and for my emotional and mental sufferings? PLEASE GUIDE WHAT SHOULD I DO SHOULD I SUE PROMETRIC.THEY HAVE BEEN PLAYING WITH MANY STUDENTS LIKE THIS,AND JUST DON’T CARE.PLEASE GUIDE

By: swami

swami — Mon, 05 Apr 2010 19:06:46 +0000

Same thigs happening at here

http://www.consumercomplaints.in/complaints/pearson-vue-c287159.html

By: bill

bill — Thu, 25 Feb 2010 16:23:26 +0000

prometric will charge against your credit card after you cancel a test. thieves

By: WSW

WSW — Mon, 15 Feb 2010 20:15:09 +0000

I live in FL and took my CNA Exam which I studied and practiced for diligently. I too failed the weighing on the scale. The evaluator interupted me during the procedure when I was going to get a paper towel to put on the scale said I did not need to do that. I forgot to set the scale to zero however, realized it and told her I forgot and that I was setting the scale to zero and proceding to weigh my lady. She failed me for it. I appealed it and that was a joke, it seems like I got a letter back that was computer generated and did not address any of the concerns I brought forth in the letter. Now, I have to retake the skills exam AGAIN and they tell me they can’t guarantee me I won’t get the same evaluator. Isn’t that a conflict of interest or what. REDICULOUS!!!!!

By: DJF

DJF — Thu, 21 Jan 2010 22:54:24 +0000

Prometric also conducts what should be illegal CNA exams in CT. The RN coached one girl through to remind her to put on gloves she also did not wash her hands prior to writing down pulse and respirations. Both important to prevent the spead of germs and an auto fail. Guess what she passed her. I was told I did not zero a scale that was set at zero and failed. Judging from the complaints it was because there was a middle intial on my 38 year old ID forms and it was not on thae test center form. Don’t you think she would have told me to reschedule at $25 or fail me and get another $67 dollars for prometrics coffers. Wouldn’t have been so bad but for the blatant coaching I thought that was prohibited. Yeah don’t think I want a prometric licensed aide near me.

By: DJF

DJF — Thu, 21 Jan 2010 22:52:39 +0000

Prometric also conducts what should be illegal CNA exams in CT. The RN coached one girl through to remind her to put on gloves she also did not wash her hands prior to writing down pulse and respirations. Both important to prevent the spead of germs and an auto fail. Guess what she passed her. I was told I did not zero a scale that was set at zero and failed. Judging from the complaints it was because there was a middle intial on my 38 year old ID forms and it was not on thae test center form. Don’t you think she would have told me to reschedule at $25 or fail me. Wouldn’t have been so bad but for the blatant coaching I thought that was prohibited. Yeah don’t think I want a prometric licensed aide near me.

By: CSH

CSH — Mon, 28 Dec 2009 21:16:33 +0000

When I showed up at the testing center 45 mns before my exam, the building was locked. Guess they took the day off.

FU prometric

By: parry

parry — Wed, 02 Dec 2009 15:53:31 +0000

this prometric has now value no more than a bullshit.
In India its conducting CAT for admissions into iims-premier management schools in the country.Look at the way the tests are being conducted.
I was asked to report 2 hours prior to the scheduled time(test time 3.30) but when I reached there,the seen was devastating and my blood started to boil.Not a single dog asked us about the test and no one was present there either.This is prometric for you.
This remained the situation till 3 pm and at around 3.15 we were asked to ready for check in.
The exam started at 3.30.But soon we realized that the exam was not going ahead.Every time we tried to click on next the page was coming to the same position from where it has started.This went on for half an hour.
Later on the staff came to rescue which was itself foolish.The officers knew nothing apart from logging in and out.These all officers were trained by prometric.
The test could not go forward and at around 5.30 we realized that every one is hungry.We were informed at 6 pm that the test has been abandoned and the revised schedule will be informed to the students immediately-within 48 hrs.
Now after 48 hrs we have not received any reply or any sort of clarification of rescheduling.
We want prometric to pay for the mental harassment of the students caused by the poor management.

By: Prometric hater

Prometric hater — Wed, 18 Nov 2009 20:40:38 +0000

Prometric sucks, and they are authoritarian, do as they please. they give out false information, as I was told that I had 4.5 hours to do the exam but I got timed out at 1.5 or so. Nor do they take responsibility for their mistakes, as when I complained they gave me a ticket just to get me out of the door, with a # to call. I thought that they reported that they gave me false information, but when I called the number it turned out that the Prometric staff at the testing site did not enter the timing issue with the ticket at all! Instead they put in some derogatory comments about me! I just could not believe it. Watch out, they give false information on everything, the exam, and you, if you dare to complain. Also they left their stations unattended, and anyone could see other people’s scores on the monitors. I do not think that Prometric staff should see how people are scoring, or any of the details, as it gives them such a superiority attitude and they treat people bad, supply false information and take responsibility for nothing.

By: NHTestguy

NHTestguy — Wed, 14 Oct 2009 02:22:37 +0000

Ok kids – I had 9 years in as Test Center Director.
1: – IT exams – Lousy lousy system. If you are not at a corporate site then you are at the mercy of the local owners. THEY supply the servers and computers for the exams.Don’t expect speedy stuff unless they really care. (still too expensive for them though).
And the Mothership’s equipment is literally hand me downs from Prometric senior (professional licensing)
And the software is KLUDGY.
2: Now, Prometric Senior is a real interesting piece of work. There are a lot of good decent people that work for them. However, like any beauracracy, they are always swimming against the current.
prometric makes there big money on WRITING and DESIGNING the exams. Delivering them is the second cousin, somewhat of an necessary requirement, but only half hearted effort.
The only exam they worked really really hard on was the CPA launch, because that was truly a big deal. They visited all sites and delivered good training to everyone.
And in the process spent there entire travel budget for the year and put everyone else (clients) second. And, they still encountered real issues (don’t you love “challenges” for a term? challenges for whom? them or you???)
Anyways, They have a habit of nodding there collective heads like bobble-heads to any request/demand/requirement put forth by prospective clients. And once they sign, then the “oops! sorry! we’ll look into that! crap begins. Oh, and the client they signed before that one….hmmmm …. who were they again? Some license for what? Have the intern look into that, ok?
Meanwhile, Let’s Go Golfing!
And who suffers? The people they NEVER have to face.

It’s easier for them to be an idiot when you don’t answer your phone, or when the read from the same manual you are looking at and asking for clarification and they don’t even know and oh, I’ll get back to you and didn’t I tell you I was going to be traveling for two weeks with NO access to phones, internet or anything else that my distract from my perceived job????

So, it’s not a GOOD reason, but those that do come face to face with you can get a little crisp around the edges. Because we’re not stuggling for us, we’re fighting for you. Really.
3: ID. QUIT your whining! Dear God, get a clue!! This is YOUR license/cert/CE. YOURS. YOU need to read the policy YOUR Board, Agency or whatever has set for YOUR exam. Question? Call them before hand!! Get a waiver if needed. If this was a contest you’d read the rules. Try getting on a plane with invalid/expired ID or anything that is incorrect.
(I actually had someone say they had several aliases, so which one did they use this time?)
Hyphenated name? Your choice! Your problem! register correctly, get admitted. Period. If we DON’T do are jobs correctly, and let anyone in, it dilutes the quality of the system for everone.
READ THE RULES! We do.

Good Night.